What Are The Common Issues That Are Handled?
User Management
- Setup new user for: PC / MAC, EMAIL, Application(s)
- Disable users
- Password resets
Printer And Scanning Management
- Add / Configure
- Uninstall / Remove
- Connectivity and troubleshooting
Computer Management
- PC or MAC
- Virus / Malware troubleshooting
- Performance troubleshooting
- Workstation maintenance
- Workstation application installs, updates and removal
Mobile Device Management
- Email setup
- Basic troubleshooting
(email / calendar sync, application configuration)
- Remote wipe or lock
- Geographical tracking
Network Support
- VPN setup
- VPN client troubleshooting
- Wireless network connectivity troubleshooting
- Internet connectivity troubleshooting
